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No. Credits are held when a run starts and you are charged only for the GPU time actually used. If a run fails because of us (an error, a timeout, the model being unavailable) the hold is refunded automatically, usually within a minute. You can see each run's cost in the model page's session panel.

Models run on GPUs that switch off when nobody uses them. The first run after a pause starts a GPU and loads the model (a "cold start", typically 1–5 minutes). That waiting time is charged at cost, without markup; the next runs are fast.

Payments are confirmed by Stripe in a few seconds. Reload the page; if the balance is still unchanged after 10 minutes, open a request with the category "Credits & payments" and the email used for the payment.

Check your spam folder and wait a minute before asking for a new code (codes expire after 15 minutes). If you signed up with Google, use "Continue with Google". Still stuck? Open a request below: you don't need an account to do it.

Use "Report" under the result: our team reviews every report. For anything urgent, open a request with the category "Privacy & data".

Uploads and results are deleted automatically after 24 hours and prompts after 30 days. To delete your account or get a copy of your data, open a request with the category "Privacy & data" from the account's email address.